We know that the more motivated our employees are, the better our ability to serve our customers. We treat our employees not only as important stakeholders, but also as important assets for Aegon.
We recognize that we can only implement our strategy if we value and support our people as our most important asset by engaging and enabling them with the tools, training, and culture needed to exceed our customers’ expectations. Examples include the implementation of a new global HR information system, Workday, which is currently being rolled-out to give managers and employees direct access to relevant HR data.
To support the execution of our strategy, we are embarking on a cultural transformation, focusing on four themes: customer-centricity, organizational agility, ownership and acting as ‘One Aegon’. We are developing our talent through initiatives such as the Analytical Academy and revisiting our leadership competencies to accelerate behavioral change.
What steps are we taking to empower our employees?
- Focus leadership on advocating innovation, accountability and customer centricity
- Attract, develop and retain the best people committed to our purpose
- Increase digital capabilities and expertise
- Be a truly international enterprise with a diverse workforce
What performance indicators do we use?
- Employee engagement.
- Employee enablement.