Operating environment

We've identified seven material issues currently affecting Aegon and the financial services industry. These issues play an important role in shaping our strategy.

Customer service and attracting & retaining talented employees (Aegon Careers) are covered in detail in other areas of this website, so below we take a look at the remaining five issues; what risks or opportunities do they offer our business, and how are we responding?

Material issues are first identified through internal discussions, through continuous feedback from our stakeholders, and from subjects discussed in the media, by academics and by analysts. Based on this input, we perform a materiality assessment through a survey conducted independently by consultancy firm Steward Redqueen.

Factors influencing our strategy

In this interview fragment, Aegon CEO Alex Wynaendts talks about the changing world we operate in.