Customer Contact Platform Administrator Hybrid - Edinburgh Full Time

Customer Contact Platform Administrator

Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’re one of the biggest providers of financial wellbeing products in the world, and we’ve got almost 4 million customers in the UK.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings and Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

As a Platform Administrator you’re the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer calls from our customers and help them use the Aegon Platform to manage their money.

We’ll train you. We’re not looking for financial experts (though they are very welcome!) because when you join us, you’ll go straight into our Platform Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and knowhow to delight and support them.

We’d love to hear from you if:

  • You’ve got experience in customer service (contact centre, face-to-face, helpdesk – that kind of thing)
  • You’re a good communicator with an eye for detail
  • You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations
  • You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel

How we’ll look after you:

  • Our entry-level salary is £22,160 (or £11.36ph) but we’re flexible up to £27,700 (£14.21ph) depending on the experience you can bring, (to hit £25K+ you will currently work in pensions and have been in that role for 3+ years)
  • We’ll help you develop and grow with our Pay & Progression scheme. By becoming an expert in your role and delivering exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph)
  • A non-contributory pension between 8%-12%
  • A discretionary bonus, depending on personal and company performance
  • 34 days leave per year (including bank holidays, pro-rated for part-time)
  • We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working, typically 2 days in the office per week, 3 from home (You may be required to be on sight more often during your training period, but we will make sure you are fully aware and have plenty of notice)
  • We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loan

Successful applicants will be contacted to arrange an initial telephone screening call, then if we are in agreement and happy to progress, you will be invited to an on site recruitment event.

We are holding fortnightly events throughout September and October, so apply now for immediate consideration.

The closing date for applications to this role is Friday 6th October

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.