Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application support for Aegon's businesses around the world. From 6 locations in the US, the Netherlands, UK, and Hungary, we support 20+ country units and 24000+ employees in the world. Our support consists of a wide range of centralized global IT services such as programming, database management, project management, agile/dev/ops, and more. We continue to maximize the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitization, enhancing customer experience, and improving operational efficiency. All of these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling Aegon's businesses around the globe to be innovative, digital and competitive, efficient, and effective, and to provide the best solutions and customer experience for our customers and shareholders.

Responsibilities include supporting Mainframe Storage devices and software, installing, testing, maintenance and documentation on mainframe zOS systems in a sysplex environment along with projects as required.

What You Will Do:         

  • Support non-prime business hours, including weekends.
  • Daily support of the mainframe storage devices and software to ensure the overall health of mainframe storage ensuring the overall health of the environment.
  • Moderate to advanced problem resolution – resolving problems to final resolution with root cause.
  • Ability to work with our vendors to trouble shoot problems and fixes as well as the ability to provide and identify diagnostics needed for root cause.
  • Proactive daily monitoring of key mainframe system metric to identify improvement opportunities.
  • Problem prevention – reviewing system and software information on a regular basis in addition to reviewing vendor detail for potential system bugs and maintenance that need to be applied.
  • On-call support and fulfilling support requests/questions from customers.
  • Supporting disaster recovery testing exercises.
  • Project work both internal GTS and Business Unit driven.
  • Installing third-party mainframe software and software fixes.
  • Design and adaptation of platforms to meet Aegon business requirements.
  • Continuously making improvements to deliver best-in-class service availability and cost.

What You Will Need:

Qualifications

  • Advanced knowledge of z architecture mainframe systems is required for a candidate to
    be considered for this role.
  • Behavioral skills and technical skills present.
  • Moderate understanding of system concepts of IT Infrastructure environments.
  • Advanced understanding of z architecture hardware.
  • Moderate working ability to a programming language, i.e. Assembler, COBOL, REXX, SAS.
  • Moderate knowledge of JCL, TSO/ISPF and SDSF concepts and functionalty.
  • Understands and practices documented testing and implementation procedures.
  • Knowledge of Disaster Recovery concepts.
  • Strong skills in both verbal and written communication.
  • Strong analytical Thinking.
  • Attention to Detail: Applying relevant quality standards to most tasks undertaken.
  • Capable of working in a highly-collaborative working environment with colleagues and
    customers from different cultural backgrounds.
  • Complies with information security policies qualifications here

Preferred

  • 5-7 years of experience in a mainframe support role is required.

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is

estimated based on what a successful candidate might be paid in certain Company locations.**

Compensation:

The US salary for this position generally ranges between $87,200 - $119,900 annually. This range is an estimate, based on potential employee qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally in the US, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.


Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of persons and are dedicated to creating a respectful and inclusive work environment.

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