The Director, Metrics & Reporting is responsible for leading all aspects of a diverse, multi-location metrics & reporting team on the business side of a hybrid Business Intelligence environment. Responsible for delivering reporting solutions, data analytics, and decision support to business leaders. Develops and executes reporting strategies that support operational performance management, strategic objectives of the organization, and vision of Business Integration. Partner and collaborate with technology leaders to deliver data and reporting solutions that enable the business to meet or exceed customer expectations.

Responsibilities:

  • Accountable for accurate and timely execution of ad-hoc, routine, and project oriented metric and reporting needs of operations.  Identify and facilitate broader data needs in partnership with Business Intelligence using Agile BI methods.

  • Direct involvement and influence on related BI technology decisions.  Maintains knowledge of industry trends and capabilities to evolve services and tools in support of changing business needs. 

  • Fosters strong working relationships with functional leaders in operations, peers within Business Integration, Business Intelligence and IT shared services.

  • Proactively work with operations management to develop an understanding of business process and conceptualize dashboards, scorecards, and KPI development.

  • Provides increased focus on analytics and drives the development of subject matter expertise.  Share insights on emerging business trends, opportunities, and risks with stakeholders for decision making.

  • Continually evaluate rationalization of reporting to identify redundancies, development of automated solutions, and identify efficiencies to minimize manual processes.

  • Lead effort to establish data governance and stewardship; support review and approval of data definitions and business rules.

  • Responsible for all employee related processes to include hiring, performance management, providing training and growth opportunities, and compensation planning.

Qualifications:

  • Bachelor’s degree in technical or business discipline or related experience.

  • Five years of progressively related management experience.

  • Highly developed analytical, negotiation, facilitation, and consensus building skills.

  • Exceptional communication skills; experienced presenter and collaborator with all levels of the organization.

  • Solid knowledge of data warehousing, Business Intelligence concepts and tools, and their application to business opportunities.

  • Strong computer skills; MS Office Suite, MS Business Intelligence (Excel PowerPivot, SharePoint PowerView and PerformancePoint, Reporting Services), solid understanding of SQL.

  • Outstanding critical thinking with the ability to serve as a change agent and encourage staff to find innovative ways of meeting business demands.

  • Proven experience in developing and delivering operations reporting and metric solutions.

  • Problem solver that can envision development of new and innovative reporting.

Preferred Qualifications:

  • Masters degree in relevant discipline

  • Experience with Microsoft’s SSRS or Data Mining capabilities, Tableau, or other industry leading BI visualization tools.

  • Insurance operations

Working Conditions:

  • Your working location designation is Remote. Remote means that you will not be expected to work from a Company office location on a routine basis. When not working in a Company office location, you will be expected to work from your home or other approved workspace in the U.S.  

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.** 

The Salary for this position generally ranges between $128,000 - $170,000 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.  

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.