Research, reconcile and process high volume, high dollar agent commission payments for Transamerica Financial Advisors and/or World Financial Group. Answer commission related questions from agents and providers.
Support semi-weekly commission cycles for multiple providers in the U.S. including Puerto Rico, and Canada.
Key commission activities into commission systems for non-platinum providers.
Ensure payments and statement processing are accurate and on time to prevent non-compliance with regulatory authorities (i.e. FINRA, SEC, IOI, etc.) and auditors.
Verify when deposits/funding are received and reconcile against compensation data.
Resolve pending, on hold, and chargeback items.
Respond to routine agent inquiries; escalate to higher level staff as needed.
Follow administrative procedures to ensure segregation of duties in compliance with SOX.
Communicate with multiple third party providers regarding compensation issues on a variety of products.
Run basic queries using SQL and other systems.
Research commission and balancing issues and escalate to higher level staff for resolution as needed.
Bachelor’s degree in accounting or business field, or equivalent experience
Strong math aptitude
Research skills and attention to detail
Good written and oral communication skills
Proficiency using MS Excel
Experience in the financial services industry
Work from Home/Remote