The new customer centers have been opened in principal cities as well as smaller, strategically-selected towns across Slovakia. The intention is to create an insurance network, with carefully planned catchment areas, that best serve the needs of its growing customer base.
Currently, Aegon Slovakia is helping around 250,000 customers take responsibility of their financial future - life insurance and pension savings.
These customer centers offer complete customer service, expert advice, and consulting for insurance and investment. Customer centricity lies at the heart of Aegon's strategy and is being achieved through a combination of easily accessible, convenient and personalized digital channels, as well as personalized face-to-face contact. Aegon is also supporting its advisors with technology that can be used during consultations, to clearly explain the options available.
Exceeding customer expectations
"Our goal is to exceed customer expectations when it comes to customer service," explains Daniel Pisarčík, Director of Tied Network for Aegon in Slovakia.
"Our clients have told us that they often prefer face-to-face meetings when discussing sensitive data such as personal health and the financial security of their family. We want customers to feel that we are here for them. We want to be a true partner who is ready with professional help and advice. Even in times of call centers, email communication and online sales, direct contact with customers remains invaluable."
Full service
Aegon's customer centers provide clients with a full range of insurance services. Customers can take out life and general (property) insurance on the spot, and even superannuations. Or they can walk into a center to make a claim or change their policy.
A list of all customer centers is available on www.aegon.sk, together with directions, contact details and opening hours.
