Aegon has launched Transamerica Voice Pass. This first-of-its-kind feature enables customers to securely authenticate and access their accounts while also identifying the reason for their call, simply by speaking over the telephone.
Transamerica, Aegon's U.S. subsidiary is the first company in the U.S. to launch an interactive voice response experience that combines innovative voice biometrics technology and natural language – using the unique sound of the customer's voice for authentication.
Once a customer is enrolled in the optional service, he or she simply speaks the passphrase, "At Transamerica, my voice is my password," to securely access their accounts, without the need for additional passwords, PINs, security questions or subsequent calls.
Voice Pass verifies the customer's voice against his or her unique voiceprint on file and, if matched, access is granted. Voice biometrics analyzes more than 100 physical and behavioral voice characteristics to identify and verify an individual by their unique voiceprint. While effective in reducing acts of fraud, voice biometrics is also 80 percent faster to authenticate compared to PINs, passwords and security questions.
"At Transamerica, we're determined to make it as safe, simple and convenient as possible for our customers to interact with us," said Gerard Rescigno, Transamerica chief technology officer.
"Implementing Voice Pass is an extension of that commitment – allowing our customers to communicate with us more easily, and with added security. We're excited to deliver this innovative and trusted technology to enrich the overall customer experience."